Privacy Policy
Last updated: May 18, 2025
Welcome to HeroicCanvas (“HeroicCanvas,” “we,” “us,” or “our”).
We respect your privacy and are deeply committed to protecting the personal information and precious family photos you entrust to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase a custom heroic portrait.
1. Scope of This Privacy Policy
This Privacy Policy applies to personal data we collect through our website when you:
- Browse our Site;
- Place an order for a custom heroic portrait;
- Upload photos of your father;
- Contact our customer support;
- Subscribe to our newsletter or otherwise interact with us.
2. Personal Data We Collect
(a) Information You Provide- Name, email address, phone number, shipping and billing address;
- Payment information (processed securely by third-party providers);
- Photos of your father and any details about his profession, personality, or story (Trucker Dad, Veteran Dad, Welder Dad, etc.);
- Communications with our support team.
- IP address, browser type, device information, operating system;
- Pages visited, time spent on site, and referring URLs;
- Cookies and similar tracking technologies.
We may receive data from payment processors, shipping partners, or analytics providers.
3. How We Use Your Personal Data
- To process your order and create your custom heroic portrait;
- To generate and send the instant digital preview;
- To provide unlimited revisions and customer support;
- To ship the premium physical canvas to your door;
- To improve our website, products, and customer experience;
- To send important transactional emails (order confirmation, shipping updates);
- For marketing communications only if you have opted in.
4. Special Protection for Your Photos
Your family photos are treated with the highest level of care:
- We use them solely to create and deliver your ordered portrait;
- We never sell, rent, trade, or share your photos with third parties for marketing;
- All original photos and working files are permanently deleted from our systems after your order is successfully completed.
5. Disclosure of Your Information
We may share your information only with:
- Trusted service providers (printing partners, shipping companies, payment processors) who are contractually obligated to protect your data;
- Legal authorities when required by law;
- In the event of a business merger, acquisition, or sale of assets.
6. International Data Transfers
Your data may be processed in Vietnam or other countries where our service providers operate. We ensure appropriate safeguards are in place to protect your information.
7. Cookies & Similar Technologies
We use essential cookies for site functionality, analytics cookies to understand usage, and advertising cookies (including Meta Pixel) to show relevant content. You can manage or disable cookies through your browser settings.
8. Data Retention
We keep your personal data only as long as necessary to fulfill orders, provide support, and meet legal obligations. Photos are deleted after order completion.
9. Data Security
We use industry-standard security measures. However, no method of transmission is 100% secure. We cannot guarantee absolute security but strive to protect your data.
10. Your Rights
You have the right to:
- Access, correct, or delete your personal information;
- Withdraw consent for marketing;
- Request deletion of your photos (after order completion).
To exercise these rights, email us at support@heroiccanvas.com.
11. Minors
Our Site is not intended for children under 18. We do not knowingly collect data from minors.
12. Changes to This Privacy Policy
We may update this policy. Continued use of our Site after changes constitutes your acceptance of the revised policy.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
HeroicCanvas
📧 support@heroiccanvas.com
Thank you for trusting Heroic Canvas with your most cherished memories.